Privacy Policy

1. Information We Collect

TIA Taxi may collect several categories of personal data to provide and improve the service.

These may include:

• Identifying information
• First and last name
• Phone number
• Email address
• User account information
• Travel information
• Pickup location
• Destination
• Travel history
• Date and time of travel
• Travel fare
• Technical information
• IP address
• Device and operating system
• Application identifiers
• Technical logs for security and diagnostics

2. Data Collected from Website

When you visit our website we may collect:

• IP address
• Browser and device
• Pages you visit
• Time spent on page
• Cookies and similar technologies

These are used for:

• Traffic analysis
• Website improvement
• System security

3. Passenger Application

When using the passenger application, we may collect:

• Name
• Phone number
• Email
• Travel addresses
• Travel history
• Communications with drivers or dispatcher

These are used for:

• Booking rides
• Finding nearby drivers
• Trip navigation
• Generating invoices
• Customer support

4. Driver Application

The driver application uses data for fleet and trip management.

These may include:

• Driver name
• Phone number
• Vehicle information
• Online/offline status
• Trip history
• Performance statistics

5. Location Data

TIA Taxi applications use precise location data (GPS) to provide transportation functionality.

Location is used for:

• Finding the passenger by the driver
• Showing nearby vehicles to the passenger
• Navigation during the trip
• Improving pickup time
• Fleet management

Location may be processed:

• When the application is in use
• During the trip process
• During the active shift of drivers

Location is used only for service operation and is not sold to third parties.

6. Push Notifications

The application may send notifications for:

• Trip confirmation
• Driver arrival
• Changes in trip status
• Important information for the user

Users can deactivate notifications at any time from device settings.

7. Dispatcher and Administrative System

The dispatcher system uses data for:

• Booking management
• Driver coordination
• Fleet monitoring
• Report generation
• Payment and invoice management

Dispatcher can view driver locations for operational purposes.

8. How We Use Data

TIA Taxi uses data for:

• Providing transportation service
• Processing bookings
• Communication between passengers and drivers
• Platform improvement
• Statistical analysis
• User safety
• Fulfilling legal obligations

9. Data Sharing

TIA Taxi does not sell or distribute personal data for marketing purposes.

Data may be shared only with:

• Drivers for completing the trip
• Payment providers
• Technical partners maintaining the platform
• Legal authorities when required by law

10. Data Retention

TIA Taxi retains personal data only for as long as necessary for:

• Providing the service
• Customer support
• Fulfilling legal obligations
• Fraud prevention

After this period, data may be deleted or anonymized.

11. Data Security

TIA Taxi uses security measures to protect personal data, including:

• Communication encryption
• Secure servers
• Access controls
• System monitoring

12. User Rights

Users have the right to:

• Request access to their data
• Correct information
• Request data deletion
• Restrict processing

13. Account Deletion

Users can delete their account at any time.

Account deletion can be done:

• Directly from the application menu in Settings / Delete Account

When a user requests account deletion:

• The account is deactivated
• Personal data is deleted or anonymized
• Some data may be retained for legal or financial purposes

This process is in compliance with Google Play and Apple App Store requirements for user data management.

14. Cookies

The website may use cookies for:

• Page functionality
• Traffic analysis
• User experience improvement

Users can control cookies from their browser.

15. Changes to This Policy

TIA Taxi may update this Privacy Policy from time to time. The latest version will be published on the website.

16. Contact

For any questions regarding privacy or personal data, you can contact:

• TIA Taxi
• Email: info@tiataxi.al
• Website: www.tiataxi.al